FAQ

The Smart Care Extended Warranty and Insurance activate automatically at the time of purchase. No further action is required.

You can easily view the duration of your SmartCare certificate on this page. All relevant details will also be available in the email associated with your device registration.

iPhone, iPad, AirPods, Apple Watch, MacBook, Apple Display, headphones are all eligible for SmartCare.

Depending on the type of service, the coverage lasts from 12 to 36 months.

Insurance can be purchased at the time of purchasing the device or up to 30 days after that date. Extended Warranty can be purchased at the time of purchasing the device or during the warranty period.

All you need to do in case of an insured event is bring your device to an Apple-authorised service centre, and we’ll handle the rest.

You can download the latest version of the Terms and Conditions from your certificate page by clicking the Download button.

You can obtain your insurance contract at any of our partners’ or representatives’ showrooms.

The list of showrooms is available here.

The use of the product is covered worldwide during travel, provided that any repair or replacement is conducted in the Baltic States at Apple-authorised service centres.

• Accidental loss or disappearance of the product due to negligence, damage resulting from intentional acts, normal wear and tear, or cosmetic damage that does not affect the product’s performance.
• Mechanical and/or electronic malfunctions, regardless of their cause.
• Third-party or other Apple-branded ancillary items, accessories, or peripherals that were not included as part of an insured Apple product.
• Repairs or replacements that are covered by the manufacturer’s warranty or Apple’s one-year limited warranty or extended warranty.
• Correction of incorrect settings and configurations.
• Routine servicing, maintenance, and cleaning.
• Damage to or loss of software or data or software recovery and reinstallation.
• Any indirect loss or damage.
• Any damage or loss arising directly or indirectly from war (declared or undeclared), acts of foreign enemies, or the confiscation or destruction of property ordered by any government and national or local authority.

The complete list of non-covered events is provided in the SmartCare Insurance Terms and Conditions.

The insurance contract can be cancelled within 14 days of purchase or in accordance with the statutory procedure, with a full refund of the amount paid. Additional terms may apply, which can be found in the SmartCare Insurance Terms and Conditions.

Insurance coverage starts from the moment the policy is activated and remains valid for the period specified in the insurance policy. You can check the coverage period by logging into the certificate page.

Insurance can be purchased within 30 days of the device’s purchase date.

The Smart Care Extended Warranty and Insurance activate automatically at the time of purchase. No further action is required.

You can easily view the duration of your SmartCare certificate on this page. All relevant details will also be available in the email associated with your device registration.

iPhone, iPad, AirPods, Apple Watch, MacBook, Apple Display, headphones are all eligible for SmartCare.

Depending on the type of service, the coverage lasts from 12 to 36 months.

Insurance can be purchased at the time of purchasing the device or up to 30 days after that date. Extended Warranty can be purchased at the time of purchasing the device or during the warranty period.

All you need to do in case of an insured event is bring your device to an Apple-authorised service centre, and we’ll handle the rest.

You can download the latest version of the Terms and Conditions from your certificate page by clicking the Download button.

The duration of the Extended Warranty is selected at the time of the service contract and may vary based on the device.

Warranty terms and conditions are governed by Apple’s provisions. They are available here.

The Extended Warranty can be cancelled within 30 days of purchase or in accordance with the statutory procedure, with a full refund of the amount paid. Additional terms may apply for used devices. Please refer to your warranty contract.

You can update the purchase date within 14 days of the purchase. Simply log in to the certificate page and click Update Date. To complete the update, you will need to provide a copy of the proof of purchase.

The date change will be confirmed within 48 hours of your request.

The SmartCare Extended Warranty can be purchased before the expiry of the basic warranty.

The SmartCare Extended Warranty takes effect once your product’s warranty period expires. For business customers, it begins 12 months after the purchase date, and for individual customers, 24 months after the purchase date.